Frequently Asked Questions

All JVC products purchased through the online JVC Store are protected by the JVC warranty. Please go to our Support section of our site to view the warranty period of our products. Accessory items have a 90 day warranty period. Don’t forget to register your warranty. If there is a problem with your product, send an e-mail to the Order Management Team.

Please notify JVC Canada right away if your order does not arrive after an extended period of time, or if you receive any incorrect items. We will be happy to track down your order or to rectify any errors which may have occurred during shipment. Send all inquiries to the Order Management Team at order.management@jvc.ca.

JVC Canada makes every effort to ensure your satisfaction with the products we sell. JVC Canada has a 30-day return policy based on the date of invoice by JVC for products purchased directly from JVC on this Web site. All returns must be pre-authorized by obtaining a return authorization number (RA#) from the JVC Order Management Team at 416-293-1311 or e-mail order.management@jvc.ca. In the case of a merchandise return, shipping costs are non-refundable. Products returned must be in their complete original packaging, complete with all accessories, components and product literature, in re-saleable condition and the RA# must be noted on the outside of the packaging. A copy of the original packing slip MUST be included with the return shipment. The customer shall prepay all shipping changes and assume all risk of loss or damage to the product returned to JVC. RA#s are valid for 30 days from date of issue. JVC retains the right to refuse acceptance of returns which have an invalid RA# or which are not re-saleable or in their original packaging.

JVC reserves the right to charge you the (non-discounted) list price advertised on the date of purchase on any missing parts or accessories included in the original purchase.

The merchandise being returned must be properly packed and insured. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to merchandise while in transit to JVC.

If opened and/or used, all merchandise is subject to a 15% restocking fee.

In the case of a merchandise return, shipping costs are non-refundable.

JVC Canada Inc.
6070 Kestrel Road
Mississauga,, Ontario
L5T 1S8

* NOTE: All sales are final and therefore not subject to return or exchanges for the following products: Audio and Video Tapes, Memory Card Media, and Recordable Media.

The JVC Store allows you to order JVC products and accessories with your credit card via the Internet. Use the search function to look for the JVC products and accessories you want. When you click on a product number, you will see more information about this product, including a picture and price. Simply add it to your shopping basket. You can click on your Shopping Basket whenever you like to see what is in your basket and adjust quantities.

You can continue to shop (to add more items to your basket) or proceed to the Check Out. In the Check Out, you will be prompted to enter your billing and shipping information, to select your shipping method, and provide your credit card information. During this process, you will be protected by SSL security.

You will have a chance to confirm your order, then submit it to us. Once submitted, you will receive information regarding your completed sale. You should keep this information so that you can check the status of your order at a later date. If you have any questions, send an email citing your Sales Order Number to the Order Management Team at order.management@jvc.ca.

If you experience any problems with this site, or have any questions, send an email to info@jvc.ca. Be as precise as you can and whenever possible, include the error message you received.

Currently JVC Canada accepts orders for shipment within Canada only. For international orders, we suggest you consult the appropriate JVC web sites.

Your JVC dealer is a great resource that you have at your disposal. If the information you want is not posted on the JVC Canada website, visit your local dealer. To search for the dealer nearest you, use our Dealer Search. You can also send an email to our Order Management Team with specific questions.

We make every effort to have stock on all of our products and accessories, but sometimes demand exceeds availability. Your best option is to visit your local JVC dealer. To search for the dealer nearest you, use our Dealer Search. You can also keep checking back with us and order online at a later date.

Online ordering offers a more efficient and effective method of placing orders. The system is available to take your order whenever it’s convenient for you. There’s no waiting, no on-hold music, no communication problems and no driving! Online ordering shows you exactly what you’re about to order before you order so it is easy to make corrections.

Our policy

JVC Canada is committed to protecting the privacy of its customers. We have taken strong measures to ensure that the information we gather from you will be secure and confidential.

Your information: Why we need it. What do we do with it.

When you order something from JVC Canada, we gather your name, mailing address, phone number, credit card number and expiration date. This information allows us to fill your order and keep you updated on its progress.

For your protection

We make sure that every online transaction with our customers meets our high standards of privacy and security. We do this by using a secure server with software that encrypts all of your confidential information before you send it to us. In addition, we take strong measures to protect all customer data against unauthorized access.

A word about cookies

Cookies are small bits of information that are stored by your browser on your computer’s hard drive. JVC Canada’s Online Store uses cookies to allow us to keep your shopping basket and shipping information for you in case you are unable to complete your purchase for any reason and return at a later time. We do not retain any personal or confidential information about you. This information is kept for 7 days.

JVC Canada understands that you care how information about you is used and shared. Your privacy is important to JVC. We want you to feel comfortable when you access our website. This notice describes our privacy policy concerning your personal information which JVC Canada collects through this website.

Any personal information collected by JVC Canada from you will be limited to that which is needed for the following purposes and will only be used for those purposes: to respond to your comments or inquiries, to supply you with information on JVC brand products which you have requested, to process your online order, or to record your warranty registration for your purchase of a new JVC brand product.

Your consent will be obtained prior to the use of this personal information for any purpose other than those listed above. However, you acknowledge that JVC Canada may be required by law to disclose certain personal information.

JVC Canada will only collect personally identifiable information that you voluntarily provide through JVC Canada’s website or electronic mail correspondence. JVC Canada will also collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) which will only be used for the purposes listed above.

If you would like to remove or modify any personal information JVC Canada has collected from you contact us at www.jvc.ca. We will use reasonable efforts to comply with your request.

JVC Canada reserves the right to change this privacy policy at any time. JVC Canada will promptly reflect any such changes in these Web pages. You should check our website frequently to see recent changes.

JVC Canada does not sell or disclose any of your personal information to marketers, periodical publishers or any other outsiders.

During the Ordering process, you will be asked for your email address. This is not a required element, and so you need not supply your address to JVC Canada in order to complete your purchase. However, by supplying your email address we can send you information regarding your completed sale that you can use to check the status of your order.

JVC does not sell or disclose any of your personal information to marketers, periodical publishers or any other outsiders.

JVC plans to ship your in-stock products and accessories within 2 business days of order processing.

Shipping Times to Major Centres

The chart below provides an estimated number of days to deliver your order from the time it is shipped from our warehouse located in Toronto to major Canadian cities in the following provinces. Please remember that rural areas may take a day or two longer. JVC uses Purolator Courier to deliver products ordered from the accessory store. PUROLATOR COURIER DOES NOT DELIVER TO POST OFFICE BOXES. Please note that we are currently unable to support shipments to Nunavut.

Province	Regular
B.C., Alberta, Saskatchewan,Nova Scotia, P.E.I.	5-6
Manitoba,New Brunswick	4
Ontario	3-5
Newfoundland	6
Yukon Territory, Northwest Territories	7

At the end of your order, you will receive a Sales Order Number. This is your assurance that your order was placed successfully. If you supplied your email address, you will also receive this information by email. If you have any further questions about your order, contact the Order Management Team. Don’t forget to provide your Sales Order Number.

The JVC Canada Accessory Store accepts payment by VISA or MasterCard.

All prices in the JVC Canada Accessory Store are quoted in Canadian Dollars ($CAD).

All JVC products purchased through the online Accessory Store are subject to GST as well as applicable provincial sales taxes. The correct provincial sales tax will be determined by the province entered by you during checkout.