Support



You may now check on the status of your JVC product repair online!
Repair Status

JVC Support

JVC Canada Inc. proud service provider for Consumer and Professional Electronics for 35 years.


JVC Canada's goal in the new millennium is to become the best service provider to meet our customers needs for after sales service. To that end, we have renovated our web site to offer valuable service information at your fingertips.

Consumer Products : 1.800.964.2650
Professional Products : 1.800.582.5825


Help

Getting Help

JVC provides many help resources to help you use our products to its fullest potential. Follow the steps below to get help with any of our products.
1The Instruction Manual provided with your equipment is your best source of information. Please read it carefully as it provides details on getting the most enjoyment out of your JVC product. Most of our manuals include a “Troubleshooting Guide” to offer possible solutions to most common problems.
2If you cannot find the answer to your problem by reading your Instruction Manual, please check our FAQ (Frequently Asked Questions) section. By entering your model number you can access our local database for “model-specific” suggestions to resolving other common problems.
3Your Authorized JVC Dealer is fully trained on use, connectivity and features of JVC products and usually an excellent source of information and assistance.
4If your unit requires repair, please contact your Dealer or you can search for the closest Authorized JVC Service Depot in your area.

These recommendations have been made for the quickest and most accurate resolutions to your problems. If you cannot find the solution to your specific problem through these recommended avenues, or if your issue is very technical in nature, you may contact our Technical Support staff .


Please note

Due to the high volume of email, priority will be given to issues that are technical in nature or if answers are not available in the above mentioned sources.




Windows Compatibility

Windows Compatibility

Please see below list for information about Windows compatibility for JVC Products.


  Everio Compatibility Charts

  Windows 7  
  Windows Vista  
  Windows XP  
  Share Station Compatibility Chart  




User Manuals

User Manuals

Manuals are available in PDF format for you to download and print. You will need the Adobe Acrobat Reader® to view these documents.

To download the manual, search the product catalog, then click on the model you want. The manual is on the right lower corner of the product detail page.



Warranty

JVC Canada Inc. provides a warranty on all products sold in Canada, through authorized JVC dealers.


This warranty ensures that JVC product is free, under normal use and maintenance, from any defects in material and workmanship. Please consult your warranty card for exact terms and conditions of this warranty.

Please consult the following table to see the warranty term for your JVC product:

Product Parts Labour
LCD TV (25" and above)1 1 year 1 year
D-ILA Rear Projection TV 1 1 year 1 year
Colour TV (25" and above)1 1 year 1 year
Receivers2 2 years 2 years
Home Speakers2 2 years 2 years
Front Projectors3 2 years 2 years
Arsenal Car Audio 2 years 2 years
All other Car Audio 1 year 1 year
AC Adapters2 90 days 90 days
Remote Controls2 90 days 90 days
Headphones 90 days 90 days
Microphones 90 days 90 days
Projector Lamps 90 days 90 days
All other categories 1 year 1 year
Wood Cone Speakers 5 year 5 year
1 In-Home service to be provided where available. Where it is not available, the Purchaser must assume the responsibility and expense for the proper packing, shipment, and all costs associated with the delivery of the equipment to and from the closest JVC Authorized Service Centre.
2 Purchased Separately.
3 90 days warranty on the lamp.

Revised on 10-Feb-2011. Subject to change without notice.



WarrantyPlease take a moment to register your new JVC product online.

Warranty Registration


USA

American Consumers

Please note that American Consumers must register their JVC purchases with JVC America or for further information call 1 800 252-5722.

Parts Distributors

JVC Canada Inc. does not sell Parts directly to the consumer. Parts can be ordered through any JVC Parts Distributor or local Authorized JVC Service Center across Canada. The following are our Parts Distributors:


Ontario

Global Electronic

5600 Timberlea Blvd
Mississauga, ON L4W 4M6

Web: www.globalsemi.com
Phone: 905 624-8516
Fax: 905 624-9044
Toll Free Phone: 1 800 668-8776
Toll Free Fax: 1 800 387-6980
Map it 


Class A Electronics

1895 Clements, Unit 126
Pickering, ON L1W 3V5

Phone: 905 428-0200
Fax: 905 428-8024
Map it 


AAB-Tech Electronics Inc.

1050 McNicoll Ave, Unit 10
Scarborough, ON M1W 2L8

Phone: 416 490-0200
Fax: 416 490-8764
Map it 


British Columbia

Nippon Video & Sound Ltd.

180-3771 Jacombs Road
Richmond, BC V6V 2M5

Web: nipponvideoandsound.ca
Phone: 604 270-2820
Fax: 604 270-3359
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Québec

Prestige Electronique

Local A14
8245 Boulevard Taschereau
Brossard, QC J4Y 1A4

Web:prestigeelectronique.com
Phone: 450 445-5000
Fax: 450 445-2330
Toll Free Phone: 1 888 445-5008
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